Hardware Refresh User Guide

NOTE: This is for versions prior to 10.12.

Overview

This DEX Pack offers detailed evaluations of hardware to determine the necessity of upgrading or replacing systems.

Hardware Refresh

Gain insight into systems that need upgrading or replacing.

External Monitors

Identify users who may benefit from additional monitors.

Hardware Refresh

Global Filters

Choose which Group you would like to explore or use the entry box to search for a system.

  • Use the slider to adjust the C: Drive free percent remaining. The default is at 10%.

  • Use the slider to adjust Percent of total memory used. The default is 80%.

  • Use the slider to adjust Percent of total CPU used. The default is 80%.

  • Select Hard Disk upgrade, Yes or No.

Note: If you want to upgrade all non-solid state drives (spinning drive) to solid state drive, choose “yes”.

System Refresh

There are many metrics that affect the recommendations for hardware refresh including: System Age, User Experience Score, Max CPU %, Max CPU Capacity, Graphical Intensity Usage, Battery Health and .Model

Use the entry box to Search for a System.

Replacement value is based on Suggested CPU.

  • To reveal the systems in a category, click the System Type arrow.

  • If the Status of the system is online, double-click to enter Systrack Resolve.

The Suggested CPU has three categories:

Green No Change Recommended
Yellow Review the system over time; the system is close to aging or maxing out although is not currently impacting user experience.
Red Replacement recommended based on thresholds.

System Refresh Chart

This chart displays the distribution of systems that need to be replaced, those that need review, and those that require no change. This data is based on the Suggested CPU in the Systems Replace grid.

  • Hover over a “slice” to reveal the number count for each category.

External Monitors

Advanced Options

Choose Show to modify monitor recommendations.

Monitor Recommendation

Users that frequently switch between app windows may benefit from an external monitor. By default, this Dashboard recommends an external monitor under the following conditions:

  1. The user has no external monitors

  2. The user switches between windows at least 1.2 times more than the average user

To change this multiplier from 1.2, use the text box.

External Monitor Summary

This graph shows how many external monitors systems have. Systems with 0 external monitors are usually laptops or other devices with an internal monitor. Systems in the red section may need an additional external monitor (defined in Advanced Options > Monitor Recommendation).

  • Select a bar in this pane to filter the data in the System Details table.

System Details

This table shows external monitor data for specific systems and users. Use the External Monitor Recommended column to determine which users need an external monitor. Providing external monitors to those who need them can increase productivity.

  • Use the drop-down to either show all data or to filter data based on the graph clicked in External Monitor Summary.

  • Click a system in this pane to populate the table in External Monitor Details (Selected System).

External Monitor Details (Selected System)

This table shows external monitor details for the system selected in System Details. Use the drop-down to specify the units for the Diagonal Screen Size column.